Question 1

Does Rachel do commissions? Can she paint my house/my portrait/something else?

Accepted Answer

Yes! It's a pleasure to create a bespoke piece of art to fit your home. Rachel would love to hear how she can best capture what you have in mind and what your budget is. Please get in touch!

Question 2

Do the paintings come in a frame?

Accepted Answer

**new policy alert!**

Yes, paintings now come in acrylic frames as pictured in their listing!

If you are ordering a paper-based painting (e.g. a watercolor painting), it comes mounted in a standard-sized white mount unless otherwise pictured. Dimensions with the mount are listed on the product page.

Cards are not mounted.

Rachel may have some frames available for a canvas painting you purchase if you come to Cambridge to collect your artwork in-person. Please get in touch if that sounds right for you.

Question 3

What if I have a particular frame I want to put the artwork in?

Accepted Answer

If you have a particular frame you have in mind and you want a watercolor painting mounted to fit this frame size, please get in touch and Rachel can sell you the painting in a bespoke mount to fit your frame.

If you have a frame for a canvas painting you want to fill, please get in touch and Rachel can create a custom painting for you in a canvas or on a board in that size.

If you see something Rachel made that you love already, Rachel can create a similar artwork in a size that suits your frame.

Question 4

How long does it take for Rachel to send things?

Accepted Answer

Rachel aims to ship out your product within 10 business days. Please let Rachel know if you need something sooner.

Question 5

What is your shipping policy?

Accepted Answer

You can read the shipping policy here. Please get in touch for an estimated shipping price for larger artworks or if you are outside the UK. 
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The shipping policy is regularly being revised in accordance with changing global tariffs.

Question 6

What is your return policy?

Accepted Answer

Returns are not accepted. Products for sale are photographed and described as accurately as possible. If you wish to view more images and/or videos of the product before making a purchase, please get in touch. You are also welcome to visit the studio in Cambridge to see your artwork in person prior to a purchase. If you are dissatisfied in any way, please get in touch and Rachel will try to make things right for you.